Refund Policy

Fortune Electric is committed to delivering quality electrical products. This policy explains our return, refund and replacement terms for B2B orders.

1. Quality Guarantee

• All products undergo in-house quality inspection before shipment.
• Products comply with applicable IEC, CE and GB standards.
• We provide a 12-month warranty on most products from the date of delivery (unless otherwise specified in the product specification).

2. Returns for Quality Issues

• If products arrive damaged or defective, notify us within 7 calendar days of delivery with photos and a description of the issue.
• We will arrange replacement, repair or refund at our discretion after confirming the quality issue.
• Return shipping costs for confirmed defective products are borne by Fortune Electric.

3. Returns for Non-Quality Reasons

• Standard in-stock products may be returned within 15 calendar days of delivery, provided they are unused, undamaged and in original packaging.
• Buyer is responsible for return shipping costs.
• A restocking fee of up to 15% may apply.
• Custom OEM/ODM products, made-to-order items and special specifications are non-returnable unless there is a confirmed quality issue.

4. Refund Process

• Refunds are processed within 7–14 business days after we receive and inspect the returned goods.
• Refunds are issued to the original payment method or via bank transfer.
• Original shipping charges are non-refundable unless the return is due to our error.

5. Warranty Claims

• Warranty covers manufacturing defects under normal use and proper installation.
• Warranty does not cover damage from improper installation, misuse, accidents, unauthorized modification or normal wear and tear.
• For warranty claims, provide product photos, batch number and a description of the failure. We will offer replacement parts, repair guidance or a partial refund.

6. Cancellations

• Orders can be cancelled free of charge before production begins.
• Once production has started, cancellation may incur a fee to cover materials and labor already incurred.
• Custom OEM/ODM orders cannot be cancelled after production has started.