{"id":735,"date":"2026-08-19T22:57:48","date_gmt":"2026-08-19T14:57:48","guid":{"rendered":"https:\/\/www.fuyingpower.com\/?page_id=735"},"modified":"2026-08-19T23:03:31","modified_gmt":"2026-08-19T15:03:31","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.fuyingpower.com\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"735\" class=\"elementor elementor-735\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66c8af4 e-flex e-con-boxed e-con e-parent\" data-id=\"66c8af4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4d5bbd7 e-con-full e-flex e-con e-child\" data-id=\"4d5bbd7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-26cd068 e-con-full e-flex e-con e-child\" data-id=\"26cd068\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3ba782c e-con-full e-flex e-con e-child\" data-id=\"3ba782c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-553fa08 elementor-widget elementor-widget-heading\" data-id=\"553fa08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93f1b30 e-flex e-con-boxed e-con e-parent\" data-id=\"93f1b30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19f04d8 elementor-widget elementor-widget-text-editor\" data-id=\"19f04d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-doubao-translate-traverse-mark=\"1\">Fortune Electric is committed to delivering quality electrical products. This policy explains our return, refund and replacement terms for B2B orders.<\/p><h5 data-doubao-translate-traverse-mark=\"1\">1. Quality Guarantee<\/h5><ul data-doubao-translate-traverse-mark=\"1\"><li data-doubao-translate-traverse-mark=\"1\">All products undergo in-house quality inspection before shipment.<\/li><li data-doubao-translate-traverse-mark=\"1\">Products comply with applicable IEC, CE and GB standards.<\/li><li data-doubao-translate-traverse-mark=\"1\">We provide a\u00a0<strong>12-month warranty<\/strong>\u00a0on most products from the date of delivery (unless otherwise specified in the product specification).<\/li><\/ul><h5 data-doubao-translate-traverse-mark=\"1\">2. Returns for Quality Issues<\/h5><ul data-doubao-translate-traverse-mark=\"1\"><li data-doubao-translate-traverse-mark=\"1\">If products arrive damaged or defective, notify us within\u00a0<strong>7 calendar days<\/strong>\u00a0of delivery with photos and a description of the issue.<\/li><li data-doubao-translate-traverse-mark=\"1\">We will arrange replacement, repair or refund at our discretion after confirming the quality issue.<\/li><li data-doubao-translate-traverse-mark=\"1\">Return shipping costs for confirmed defective products are borne by Fortune Electric.<\/li><\/ul><h5 data-doubao-translate-traverse-mark=\"1\">3. Returns for Non-Quality Reasons<\/h5><ul data-doubao-translate-traverse-mark=\"1\"><li data-doubao-translate-traverse-mark=\"1\">Standard in-stock products may be returned within\u00a0<strong>15 calendar days<\/strong>\u00a0of delivery, provided they are unused, undamaged and in original packaging.<\/li><li data-doubao-translate-traverse-mark=\"1\">Buyer is responsible for return shipping costs.<\/li><li data-doubao-translate-traverse-mark=\"1\">A restocking fee of up to 15% may apply.<\/li><li data-doubao-translate-traverse-mark=\"1\">Custom OEM\/ODM products, made-to-order items and special specifications are\u00a0<strong>non-returnable<\/strong>\u00a0unless there is a confirmed quality issue.<\/li><\/ul><h5 data-doubao-translate-traverse-mark=\"1\">4. Refund Process<\/h5><ul data-doubao-translate-traverse-mark=\"1\"><li data-doubao-translate-traverse-mark=\"1\">Refunds are processed within\u00a0<strong>7\u201314 business days<\/strong>\u00a0after we receive and inspect the returned goods.<\/li><li data-doubao-translate-traverse-mark=\"1\">Refunds are issued to the original payment method or via bank transfer.<\/li><li data-doubao-translate-traverse-mark=\"1\">Original shipping charges are non-refundable unless the return is due to our error.<\/li><\/ul><h5 data-doubao-translate-traverse-mark=\"1\">5. Warranty Claims<\/h5><ul data-doubao-translate-traverse-mark=\"1\"><li data-doubao-translate-traverse-mark=\"1\">Warranty covers manufacturing defects under normal use and proper installation.<\/li><li data-doubao-translate-traverse-mark=\"1\">Warranty does not cover damage from improper installation, misuse, accidents, unauthorized modification or normal wear and tear.<\/li><li data-doubao-translate-traverse-mark=\"1\">For warranty claims, provide product photos, batch number and a description of the failure. We will offer replacement parts, repair guidance or a partial refund.<\/li><\/ul><h5 data-doubao-translate-traverse-mark=\"1\">6. Cancellations<\/h5><ul data-doubao-translate-traverse-mark=\"1\"><li data-doubao-translate-traverse-mark=\"1\">Orders can be cancelled free of charge before production begins.<\/li><li data-doubao-translate-traverse-mark=\"1\">Once production has started, cancellation may incur a fee to cover materials and labor already incurred.<\/li><li data-doubao-translate-traverse-mark=\"1\">Custom OEM\/ODM orders cannot be cancelled after production has started.<\/li><\/ul><div class=\"highlight\" data-doubao-translate-traverse-mark=\"1\"><strong>Important:<\/strong>\u00a0Please inspect all goods upon arrival. Claims for missing items, shipping damage or incorrect products must be reported within 48 hours of delivery with photographic evidence.<\/div><div class=\"contact-box\" data-doubao-translate-traverse-mark=\"1\"><h5 data-doubao-translate-traverse-mark=\"1\">Return &amp; Refund Inquiries<\/h5><p data-doubao-translate-traverse-mark=\"1\">Email:\u00a0<a href=\"mailto:743859105@qq.com\">743859105@qq.com<\/a><\/p><p data-doubao-translate-traverse-mark=\"1\">Tel \/ WhatsApp: +86 13731730871<\/p><p data-doubao-translate-traverse-mark=\"1\">Address: A435, North China Overseas Expansion Center, Zone E, 4\/F, Shijiazhuang Business Center, No. 36 Yangguang Rd, Zhengding New District, Shijiazhuang, Hebei, China<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Fortune Electric is committed to deliveri [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-735","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.fuyingpower.com\/index.php\/wp-json\/wp\/v2\/pages\/735","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fuyingpower.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fuyingpower.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fuyingpower.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fuyingpower.com\/index.php\/wp-json\/wp\/v2\/comments?post=735"}],"version-history":[{"count":7,"href":"https:\/\/www.fuyingpower.com\/index.php\/wp-json\/wp\/v2\/pages\/735\/revisions"}],"predecessor-version":[{"id":744,"href":"https:\/\/www.fuyingpower.com\/index.php\/wp-json\/wp\/v2\/pages\/735\/revisions\/744"}],"wp:attachment":[{"href":"https:\/\/www.fuyingpower.com\/index.php\/wp-json\/wp\/v2\/media?parent=735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}